Customer support
Get help with AI Hub
For account access, billing, privacy, security, provider connections, or service reliability, open a tracked request with Auto Secure Login Support.
Open Auto Secure Login Support
What to include
- Your organization and the affected feature.
- The event time and a safe receipt, request, or support reference.
- What you expected and what happened, including the displayed error code.
- Whether this is an account, security, billing, privacy, or service-outage issue.
How to describe urgency
| Priority | Examples |
|---|---|
| Critical | Suspected credential exposure, cross-tenant access, active compromise, or widespread paid-service outage. Clearly mark the security or outage concern. |
| High | Account lockout, repeated billing failures, unreconciled provider cost, or a major unavailable workflow. |
| Normal | Configuration help, how-to questions, feature requests, and isolated non-urgent defects. |
The portal provides a tracked intake channel. No round-the-clock human response, fixed resolution time, or support SLA is promised unless stated in your contract. Privacy-request rights and deadlines follow the published ASL Privacy Policy and applicable law.
Before retrying
SIGN_IN_REQUIRED: sign into your AI Hub account first. A provider website login alone does not connect its official desktop coding tool; use Connections. A missing connector must be installed and authorized and is not necessarily a provider outage. For a failed or cancelled run, keep its reference and check usage before retrying. Do not submit a second payment while checkout is pending.
Costs and budgets
Route previews are forecasts, not invoices. Managed execution should provide reconciled usage and a verified receipt. Unknown cost is not free. A stale pricing or certification error means execution was stopped until its evidence is refreshed; increasing the task budget does not fix stale evidence. Report unreconciled charges, spend alerts, delayed queues, and authentication failures through Support.
Security and emergencies
Clearly identify a suspected security incident and stop affected credentials or integrations if safe to do so. AI Hub is not an emergency service. Contact local emergency services for immediate danger.
Access, correction, deletion, and AI-content reports
Use the AI Hub Privacy and AI Reporting Center, or Security in the native app, to submit an authenticated request and receive a status reference. Content reports are also available beside Studio results. Request details are encrypted; prompts and outputs are not attached automatically. A submitted or in-review receipt is not completed deletion, subscription cancellation, or completed moderation. If account access prevents a request, contact Support. Identity verification protects your information; rights, response timelines, and appeals follow the ASL Privacy Policy and applicable law.
Shared ASL policies and contact
This notice supplements the published ASL Privacy Policy and ASL Master Terms. Those documents describe ASL LLC, applicable rights, request procedures, and governing terms. Mandatory legal rights and an applicable organization agreement are not removed by this notice.
Contact ASL LLC, operating as Auto Secure Login, Colorado, United States, at contact@autosecurelogin.com or Auto Secure Login Support. Never include passwords, private keys, recovery codes, API keys, card numbers, or unnecessary personal content.